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Privacy Policy

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Effective Date: 10.06.2025

Privacy Policy for Marbell Cars

At Marbell Cars, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your personal data when you visit our website or use our services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Full name

  • Email address

  • Telephone number

  • Billing and payment information

  • Driver's licence details (where required for vehicle rental)

  • Reservation and rental information

  • Any information you provide through contact forms, email, WhatsApp, or customer support

We may also automatically collect certain technical information, including:

  • IP address

  • Browser type and version

  • Device information

  • Pages visited

  • Date and time of access

  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process and manage vehicle rental bookings

  • Verify eligibility for vehicle rental

  • Communicate regarding reservations and customer support

  • Process payments and refunds

  • Improve our website and services

  • Prevent fraud and enhance security

  • Comply with legal and regulatory obligations

  • Send promotional communications where permitted by law or with your consent

3. Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) applies, we process personal data based on one or more of the following legal grounds:

  • Performance of a contract

  • Compliance with legal obligations

  • Legitimate business interests

  • Your consent, where required

4. Sharing Your Information

We do not sell your personal information.

Your information may be shared with trusted third-party service providers that help us operate our business, including:

  • Payment processors

  • IT and website service providers

  • Booking and reservation platforms

  • Insurance providers where necessary

  • Legal or regulatory authorities when required by law

All third parties are required to protect your information and process it only for legitimate business purposes.

5. International Data Transfers

Where your personal information is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place in accordance with applicable data protection laws.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7. Data Security

We implement appropriate technical and organisational measures designed to protect your personal information against unauthorised access, loss, misuse, alteration, or disclosure.

While no method of electronic storage or internet transmission is completely secure, we continuously work to maintain high security standards.

8. Your Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete data

  • Request deletion of your personal information

  • Restrict or object to certain processing

  • Request data portability

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with your local data protection authority

To exercise any of these rights, please contact us using the details provided below.

9. Cookies

Our website uses cookies and similar technologies to improve functionality, analyse website traffic, enhance user experience, and remember user preferences.

You can manage or disable cookies through your browser settings. Please note that some features of the website may not function correctly if cookies are disabled.

10. Children's Privacy

Our services are intended for individuals who are legally permitted to rent a vehicle. We do not knowingly collect personal information from anyone under the age of 16.

If we become aware that personal data from a child has been collected without appropriate consent, we will delete it promptly.

11. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their respective privacy policies.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.

Any updates will be published on this page together with the revised effective date.

13. Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact us:

Marbell Cars

Email: contact@marbellcars.com

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